Any personal information we collect from you via email, telephone, post or verbally is used solely to provide the service you have asked of us. We do not conduct any direct marketing and we do not share or pass your personal data to other organisations for their own purposes.
There are no reply forms on our website and we do not collect your personal information via our site. However, we do use Google Analytics to track traffic to our site and this works using website cookies.
Cookies are small text files placed within your computer when you visit a website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability please check with the software manufacturer, your IT support company or your Internet service provider.
Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors. The cookies we use are provided by Google Analytics and these are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form including numbers of visitors to the site, the pages visited and where visitors have come to the site from. Therefore, if you visit our site to read or download information, the data collected by Google is statistical only (e.g., the domain from which you access the Internet, the date and time you accessed our site, and the Internet address of the website from which you linked directly to our site) and not personally identifiable.
An overview of privacy at Google can be seen here: https://support.google.com/analytics/answer/6004245
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Contact Us section of our website.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner's Office